Terms of Service

1. Acceptance

By using the site, submitting a service request or provider verification request, or contacting us through platform channels, you agree to these terms, the Privacy Policy, and any specific terms shown in a separate form or agreement.

If you use the platform on behalf of an establishment, you confirm that you have authority to represent it.

2. Platform Role

Sarvo is a coordination and referral platform connecting customers with independent service providers. We organize requests, nominate providers, follow up on experience quality, and keep operational records.

We do not perform cleaning, repair, or maintenance work ourselves, do not sell the technical service to the customer, do not collect customer payments on behalf of providers, and do not issue a technical warranty in the platform’s name.

3. Customer Requests

• You must provide accurate and sufficient information about location, service type, requested photos or details, and any constraints affecting the service.
• Any final price, appointment, or work scope is agreed directly between the customer and the provider unless we state otherwise in writing.
• We may reject, delay, or reroute a request if information is insufficient, the service is outside platform scope, or no suitable provider is available.
• Customers must deal respectfully with providers and platform staff and provide safe, reasonable access to the service location when a visit is agreed.

4. Providers

Providers are independent from the platform and are responsible for execution, technical quality, labor, equipment, licenses, invoices, warranties, and compliance with applicable laws.

Provider verification or receipt of a platform request does not create an agency, partnership, or employment relationship between the provider and Aspire Tech Establishment.

• Providers must perform the work themselves and must not pass requests to an unverified third party without explicit platform approval.
• Providers must keep verification information accurate and update it when it changes.
• Providers must issue legal documents and warranties in their own name where required by the work type.
• The platform may stop routing requests or end the relationship for poor service, non-response, inaccurate information, or breach of network terms.

5. Prices and Payments

The customer pays the provider directly according to their agreement. The platform does not hold customer funds or operate a payment escrow.

Any fees owed by providers are governed by a private agreement or separate annex that is not published publicly. This page is not a public offer of any fee schedule.

6. Invoices, Warranties, and Complaints

Any invoice, warranty, or service report is issued by and in the name of the executing provider. The platform’s role is operational follow-up, recordkeeping, and reasonable coordination to help parties address issues.

If a service issue arises, contact us through available channels. We will review the record and may coordinate with the provider or take an operational action such as rerouting or removing the provider from future requests.

7. Acceptable Use

• You must not use the site or channels to send misleading, fraudulent, abusive, unlawful, or rights-infringing information.
• You must not attempt unauthorized access to platform systems, files, accounts, or interfaces.
• You must not copy site content, marks, or data for competing commercial use without written permission.

8. Content and Intellectual Property

All logos, text, designs, databases, and workflows shown on the site are owned by or licensed to the platform unless stated otherwise.

By sending photos, videos, ratings, or feedback, you allow the platform to use them to operate the request, keep internal records, improve quality, or for marketing publication only with suitable consent or sufficient anonymization as applicable.

9. Liability Limits

We use reasonable care in selecting and organizing providers, but technical execution is performed by independent providers. To the extent permitted by law, the platform is not liable for indirect losses, lost profits, or damages arising from a provider’s act or omission outside the platform’s control.

Nothing in these terms limits rights that cannot be waived by law.

10. Suspension or Termination

We may suspend site access, stop routing requests, or end dealings with any user or provider for breach of these terms, misuse, operational risk, or legal requirements.

11. Law and Jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia. Competent courts in Saudi Arabia have jurisdiction over disputes arising from them unless otherwise agreed in writing.

12. Updates and Contact

We may update these terms from time to time. The last updated date appears above. For questions about these terms, use the site contact page.