Terms of Service

1. Acceptance

By using the site, submitting a service request or provider verification request, or contacting us through platform channels, you agree to these terms, the Privacy Policy, and any specific terms shown in a separate form or agreement.

If you use the platform on behalf of an establishment, you confirm that you have authority to represent it.

2. Our Capacity and the Two Kinds of Service

Sarvo Establishment, CR 7050694145, offers two kinds of service in which our capacity differs. This clause defines them, and clauses 3 to 6 are read on that basis.

• First — moving and logistics services: performed by Sarvo Establishment as the contracting party and the party responsible to the customer. The contract, the official invoice, and the written warranty are issued in Sarvo Establishment’s name, and the customer pays Sarvo Establishment.
• To perform this work we may use licensed carriers and contracted crews. Doing so does not transfer responsibility to them: Sarvo remains responsible to the customer exactly as if the work had been carried out by our own direct crew.
• Second — services referred through the network, such as cleaning and other home services: we receive the request and refer it to an independent verified provider who performs it in its own name, and we follow up on quality and keep operational records.
• Service projects contracted directly with Sarvo, under a contract and an invoice issued by Sarvo Establishment, are performed by a verified partner as the executing party, while Sarvo remains the party contracting with the customer.

3. Customer Requests

• You must provide accurate and sufficient information about location, service type, requested photos or details, and any constraints affecting the service.
• For moving and logistics services, and for projects contracted with Sarvo, the price, appointment, and work scope are agreed between you and Sarvo Establishment under the quote or contract we issue.
• For services referred through the network, the final price, appointment, and work scope are agreed directly between the customer and the provider unless we state otherwise in writing.
• We may reject, delay, or reroute a request if information is insufficient, the service is outside platform scope, or no suitable provider is available.
• Customers must deal respectfully with providers and platform staff and provide safe, reasonable access to the service location when a visit is agreed.

4. Providers in Services Referred Through the Network

This clause applies only to services referred through the network. It does not apply to moving and logistics services, which Sarvo performs as the contracting party under clause 2.

Providers of this kind of service are independent from Sarvo and are responsible for execution, technical quality, labor, equipment, licenses, invoices, warranties, and compliance with applicable laws.

Provider verification or receipt of a request from Sarvo does not create an agency, partnership, or employment relationship between the provider and Sarvo Establishment.

• Providers must perform the work themselves and must not pass requests to an unverified third party without explicit platform approval.
• Providers must keep verification information accurate and update it when it changes.
• Providers must issue legal documents and warranties in their own name where required by the work type.
• The platform may stop routing requests or end the relationship for poor service, non-response, inaccurate information, or breach of network terms.

5. Prices and Payments

• For moving and logistics services, and for projects contracted with Sarvo, the customer pays Sarvo Establishment. Payment falls due after handover and inspection, unless agreed otherwise in writing.
• For services referred through the network, the customer pays the provider directly according to their agreement; for this kind of service Sarvo does not hold customer funds or operate a payment escrow.
• Any fees owed by providers are governed by a private agreement or separate annex that is not published publicly. This page is not a public offer of any fee schedule.

6. Invoices, Warranties, and Complaints

• For moving and logistics services, and for projects contracted with Sarvo, the official invoice and the written warranty are issued by Sarvo Establishment in its own name. The warranty’s terms, duration, and scope are set out in the warranty document published for each service.
• For services referred through the network, any invoice, warranty, or service report is issued by and in the name of the executing provider, and Sarvo’s role is operational follow-up, recordkeeping, and reasonable coordination to help the parties address issues.
• If an issue arises, contact us through available channels. For the first kind of service we handle it ourselves as the contracting party. For the second we review the record and may coordinate with the provider or take an operational action such as rerouting or removing the provider from future requests.

7. Acceptable Use

• You must not use the site or channels to send misleading, fraudulent, abusive, unlawful, or rights-infringing information.
• You must not attempt unauthorized access to platform systems, files, accounts, or interfaces.
• You must not copy site content, marks, or data for competing commercial use without written permission.

8. Content and Intellectual Property

All logos, text, designs, databases, and workflows shown on the site are owned by or licensed to the platform unless stated otherwise.

By sending photos, videos, ratings, or feedback, you allow the platform to use them to operate the request, keep internal records, improve quality, or for marketing publication only with suitable consent or sufficient anonymization as applicable.

9. Liability Limits

For moving and logistics services, Sarvo bears its responsibility as the contracting party, under the contract and the warranty document for that service.

For services referred through the network, we use reasonable care in selecting providers and organizing the work with them, but technical execution is performed by independent providers. To the extent permitted by law, Sarvo is not liable for this kind of service for indirect losses, lost profits, or damages arising from a provider’s act or omission outside our control.

Nothing in these terms limits rights that cannot be waived by law.

10. Suspension or Termination

We may suspend site access, stop routing requests, or end dealings with any user or provider for breach of these terms, misuse, operational risk, or legal requirements.

11. Law and Jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia. Competent courts in Saudi Arabia have jurisdiction over disputes arising from them unless otherwise agreed in writing.

12. Updates and Contact

We may update these terms from time to time. The last updated date appears above. For questions about these terms, use the site contact page.